FAQ (Frequently Asked Questions)
This is a question many people ask when using our website.
You can click the question to see the answer.
General Questions
A. You can easily find your order by registering your account, and you can also get a tracking number at a glance.
And if you have any other questions, please tell us your order number and it will be convenient and we will be able to give you a reply soon.
And if you have any other questions, please tell us your order number and it will be convenient and we will be able to give you a reply soon.
A. Please contact cs@roseroseshop.com We’ll issue you a new password and please change your password in My Account – Change your password
Products Related
A. All the products in our store are 100% original, because the products that we sell are from the manufacturers, or the official retailers.
We can proudly guarantee that all cosmetics that we sell on our shop are 100% genuine.
We can proudly guarantee that all cosmetics that we sell on our shop are 100% genuine.
A. We are sorry that the customer cannot choose the types of free samples.
The types of free samples always change depending on the availability of the samples in our warehouse.
The types of free samples always change depending on the availability of the samples in our warehouse.
A. Please take pictures of the PACKAGE (which shows our address) and ITEM that you received from us and send them to us at cs@roseroseshop.com Once we check the pictures, we will resolve the trouble immediately.
Shipping Related
A. We are sorry that we do not provide free shipping.
Instead of free shipping, we try to provide the best price and best quality of the products to our customers.
Instead of free shipping, we try to provide the best price and best quality of the products to our customers.
A. Shipping fee is flexible depending on weight of a package, which country a buyer lives, and what shipping method a buyer chooses.
Basically, it is weight-based shipping.
You can check it in your cart when you click 'check out' after adding items in cart.
Basically, it is weight-based shipping.
You can check it in your cart when you click 'check out' after adding items in cart.
A. Shipping term is about 10-35 days for registered mail (K-packet, Air parcel, Rincos, YSL) and 5-10 days for EMS and DHL from shipping date, which excludes weekends and holidays from the count.
A. We need preparation time (lead time), which usually takes 1-3 business days, but can also go up to 3-5 days for bigger orders.
A. Yes, all of the shipping options have tracking numbers.
A. Shipping could take 10~35days depending on situation such as holiday, post office break etc.
However, we hold responsible for all orders; please contact us cs@roseroseshop.com should you not receive your goods after a month.
However, we hold responsible for all orders; please contact us cs@roseroseshop.com should you not receive your goods after a month.
A. Unfortunately, we are not able to sell nor ship any item in Korea as it is against the law.
Payment Related
A. We provide PayPal and Yandex as payment methods.
A. The coupon only works on the items under the category of“Samples”
A. Contact us within 12~ 24 hours of placing your order via either our email cs@roseroseshop.com or our contact number in case of emergency, +82 31 926 2043, and we will do our best to accommodate your request.